The trademark application SERVICE PACEMAKER was filed by ApproLogic GmbH, a corporation established under the laws of the Federal Republic of Germany (the "Applicant"). The application was published for oppositions on June 20, 2022, and it was registered by office on September 27, 2022 without any oppositions.
The application was filed in English (German was selected as the second language).
Goods And Services
The mark was filed in class 9 with following description of goods:
Recorded and downloadable software for computers and mobile devices covering after sales processes in the domain of devices and machines, namely customer service, installed base, technical documentation and field service
Customer service software featuring customer and device self registration, submitting and processing service requests, chats, video conferencing, remote support, help desk management, pro-active IoT status notifications
Installed base software featuring device management with regard to installed locations, service contracts and IoT integration
Technical documentation software featuring technical knowledge base, FAQs, manuals, technical bulletins, modification instructions, error trees, educational videos, check lists, service part catalogs and purchase requests
Field service software featuring customer and device registration, task assignment, fulfillment and documentation
All of the aforementioned software for delivering information and services between customers, service partners and manufacturers of sophmachinery.
The mark was filed in class 42 with following description of goods:
Software as a service (saas) covering after sales processes in the domain of devices and machines, namely customer service, installed base, technical documentation and field service
Customer service Saas featuring customer and device self registration, submitting and processing service requests, chats, video conferencing, remote support, help desk management, pro-active IoT status notifications
Installed base SaaS featuring device management with regard to installed locations, service contracts and IoT integration
Technical documentation SaaS featuring technical knowledge base, FAQs, manuals, technical bulletins, modification instructions, error trees, educational videos, check lists, service part catalogs and purchase requests
Field service SaaS featuring customer and device registration, task assignment, fulfillment and documentation
All of the aforementioned Software as a Service-s for delivering information and services between customers, service partners and manufacturers of sophisticated machinery.